People You Meet after Onboarding
Outline
Once onboarding is complete, your Customer Success Manager takes over, ensuring that your marketing goals are met. Whether you need advice on using Insider’s features or insights into your marketing strategy, your Customer Success Manager is there to help.
If any technical questions arise, your Technical Support Specialist is ready to assist. They ensure that the platform is running smoothly, and if there’s ever an issue, they’ll help resolve it promptly. The Messaging Deliverability Specialist  also plays a vital role in ensuring that your messages reach the right audience, giving you the confidence that your communications are always on point.
From the moment you begin your journey with Insider, the entire team is dedicated to your success. With the support of key people before and after onboarding, you'll have everything you need to unlock the full potential of the platform. Together, we’ll ensure you’re always moving toward growth and success.
Your Key Contacts After Onboarding:
Customer Success Manager (CSM) Your Customer Success Manager is your strategic partner, focused on helping you achieve your marketing objectives using Insider’s platform. They provide you with tailored marketing tactics and strategic advice, guiding you toward sustainable growth and success. They make sure you're fully equipped to leverage the platform's features for maximum impact.
Technical Support Specialist (TSS) If you run into any technical issues, your Technical Support Specialist is your go-to person. A skilled professional, the TSS helps resolve technical inquiries and issues, leveraging the Insider Help Center’s tools to provide fast, effective solutions. Their job is to keep you satisfied and ensure the technical side of your experience is seamless.
Messaging Deliverability Specialist (MDS) For clients using Insider’s messaging platform, the Messaging Deliverability Specialist ensures that your messages—whether via Email, SMS or WhatsApp—reach your audience reliably. The MDS monitors trends, resolves any deliverability issues, and maintains high compliance standards, ensuring your messages hit their mark every time.