Master Your Support Agent
Your roadmap to faster resolutions is ready. We’ve collected everything you need to master Support Agent, from dashboard basics to advanced ticket management. Whether you are handling your first inquiry or optimizing team workflows, there is a path for you.
Find Your Starting Point
Not sure where to begin? Read the statements below to find your match:
- I am brand new to the Support Agent interface: Start with Path 1 to define the basics, understand how the support dashboard works, and learn your role settings.
- I know the basics, but I need to manage complex queues: Jump to Path 2 to implement efficient workflows, manage ticket routing, and troubleshoot customer issues.
Prove Your Skills
After completing each path, take the Assessment to earn your Official Certification Badge. It is the best way to validate your expertise and show you are ready to lead.
