Create Support Tickets on Insider Help Center

If you have any issues with your campaigns, need integration support, or have general questions, you can easily create a support ticket on the Insider Help Center. You can also chat directly with our team through live chat on the Help Center or your InOne panel during live chat hours, based on your region. We're here to help!

Signing In/Up

To create a ticket directly on Insider Help Center, you can sign in/up on the platform. Signing in helps you see the tickets that you create and follow and your activities.

To sign in:

• Go to Insider Help Center.
• Click the Sign in button.

• Sign in with your credentials if you already have an account.

• If you do not have an account, click the Sign up button to create an account with your business email.
• You will receive an email to create a password and sign in. Click the link to go to the password creation page.

•  Set a password for your account within the password requirements and click the Set password button.

Once you sign in, click the Submit a request button.

To follow your activities on the tickets, click Requests.

Tracking Panel Support Usage

You can track your panel support usage on a daily updated dashboard within Insider Help Center.

Go to Requests to see the percentage of your panel support used.

You can also click the Increase your support limit button to request additional support hours. Once you submit your request, the Insider team will evaluate it and contact you.