Get Instant Help from AI Assistant

The Insider Help Center’s AI-powered assistant is here to help you with quick questions about campaigns, reporting, general inquiries, and basic troubleshooting.

How to start a chat:

• Visit the Insider Help Center and click on the assistant widget at the bottom right corner.

• Choose the option that best fits your question—Campaign Creation, Troubleshooting, Insider Platform Guidance/Issues, or check your previous tickets.

• Follow the options to narrow down your query. For example, if you choose "Campaign Creation > Architect > Starter Condition," it will guide you through specific topics.

If you prefer, you can type your question directly to get an AI-generated answer.

Prompt Examples

The AI assistant is designed to help you with quick and general questions. That's why it is crucial to submit precise and short queries for better-quality answers. Below you can see some prompt examples.

• "My social proof campaign isn’t visible when I test it. What’s wrong?"
• "I’m sending a test email but can’t receive it. What could be the issue?"
• "Can we change an email’s design for dark mode?"
• "How can I create HTML email designs?"
• "Why isn’t the Insider tag initialized?"